Access to the Subscription Tickets feature in the Auth0 Support Center is Changing on August 5, 2024
- From August 5 2024, only members with the new Elevated Support Access role can use the Subscription Tickets feature to view and manage all tickets across a tenant.
- The legacy Support Access role is deprecated; tenant admins must explicitly assign themselves (or others) the Elevated Support Access role via the Auth0 Management Dashboard.
- Free‑plan tenants keep the ability to create and manage only their own tickets, with no required action.