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Amazon Connect Customer now supports scheduling tasks up to 90 days in advance

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AWS6 days agoMay 29, 2026, 06:00 PMUsefulAI-assisted summary

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+Adds ability to schedule tasks up to 90 days in advance via API, flows, or agent workspace
+Enables routing and tracking of long‑running follow‑up work with full claim context
+Feature available across all commercial and AWS GovCloud (US) regions

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