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Amazon Connect Customer now supports up to 5,000 agents per schedule

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AWS·2 weeks ago · Jun 1, 2026, 06:43 PMFeatureAI-assisted summary

Amazon Connect Customer now supports up to 5,000 agents per schedule

Summary

Increases Amazon Connect Customer agent scheduling capacity to 5,000 agents per schedule.
Raises limits to 350 agents per staffing group and 300 staffing groups per forecast group.
Eliminates the need for multiple scheduling runs, simplifying operations for large or multi-skilled agent pools.

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AWS / update detail

Amazon Connect Customer now supports up to 5,000 agents per schedule

Official AWS changelog summary with source attribution, release tags, and community reactions.

Track this AWS release note alongside related changelog updates, risky changes, and weekly digest signals from the developer community.

AWS·2 weeks ago · Jun 1, 2026, 06:43 PMFeatureAI-assisted summary

Amazon Connect Customer now supports up to 5,000 agents per schedule

Summary

Increases Amazon Connect Customer agent scheduling capacity to 5,000 agents per schedule.
Raises limits to 350 agents per staffing group and 300 staffing groups per forecast group.
Eliminates the need for multiple scheduling runs, simplifying operations for large or multi-skilled agent pools.