- Increases Amazon Connect Customer agent scheduling capacity to 5,000 agents per schedule.
- Raises limits to 350 agents per staffing group and 300 staffing groups per forecast group.
- Eliminates the need for multiple scheduling runs, simplifying operations for large or multi-skilled agent pools.
Amazon Connect Customer now supports up to 5,000 agents per schedule
Official AWS changelog summary with source attribution, release tags, and community reactions.
Track this AWS release note alongside related changelog updates, risky changes, and weekly digest signals from the developer community.
Verify the original release note
Every summary should remain traceable to the original changelog or release source.
Follow this in context
Turn this AWS release note into a weekly digest for the tools you actually use.
Create digestMore AWS changelog updates
Added support for second‑generation AWS Outposts racks in the Asia Pacific (Mumbai) Region.
Added Variant data type support for Apache Iceberg V3 in Amazon S3 Tables, allowing direct JSON/semi‑structured writes without a fixed schema
Neptune adds tag‑based access control (TBAC) for IAM, allowing policies to use resource and principal tags to restrict data‑plane actions.