- Introduces the Agentic CX Designer (NLX) in preview, a no‑code canvas for building AI‑powered voice and digital self‑service experiences.
- Adds Live Sync, enabling real‑time guided interactions that sync web or mobile app actions with a voice or chat conversation.
- Allows business teams to design, test, and launch production‑ready experiences in weeks rather than months.
Amazon Connect Customer launches Agentic CX designer (NLX) in preview
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