- Adds audio optimization for agents on Microsoft Azure Virtual Desktop and Windows 365 Cloud PC, redirecting media to the local device for better call quality.
- Requires a one‑time setup by IT administrators; once configured, agents can use the Amazon Connect Customer workspace or custom JS libraries to take calls.
- Feature is available in all Amazon Connect Customer regions except AWS GovCloud (US‑West).
Amazon Connect now supports audio optimization for Azure Virtual Desktop and Windows 365 Cloud PC
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