- Added one‑click drill‑down on real‑time metrics dashboards for routing profile, queue, agent, and step widgets.
- Allows supervisors to quickly investigate spikes (e.g., queue wait times) and reassign agents directly from the summary view.
- Feature available in all AWS commercial and GovCloud (US‑West) regions where Amazon Connect Customer is offered.
Amazon Connect Customer adds one-click drill-down on real-time metrics dashboards
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