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Amazon Connect Customer expands automated performance evaluations to Malay

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AWS·Sep 2, 2026, 05:00 PMFeatureAI-assisted summary

Summary

Added generative AI‑powered automated performance evaluations for human and AI agents in Malay, with justifications in the manager’s chosen language.
Supports cross‑language evaluation, allowing assessments in English even when the original conversation is in Malay.
Available in eight AWS regions, enabling multilingual contact centers to use a standardized evaluation framework.

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Official source Last checked Sep 20, 2026, 3:04 PM

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