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Amazon Bedrock Managed Knowledge Base now supports ServiceNow as a native data source connector

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AWS·Sep 4, 2026, 09:14 PMFeatureAI-assisted summary

Summary

Introduces a native ServiceNow connector for Amazon Bedrock Managed Knowledge Base, eliminating the need for custom ingestion pipelines.
Automatically crawls ServiceNow knowledge articles, service catalog items, and attachments, handling metadata extraction and incremental sync using provided credentials.
Supports scoped crawls via sys ID inclusion lists, allowing selective ingestion of specific knowledge bases or catalog categories.

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Official source Last checked Sep 5, 2026, 2:03 AM

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