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Amazon Connect Customer now lets you set specific capacity limits for different types of Tasks and Emails

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AWS·Sep 9, 2026, 09:00 PMFeatureAI-assisted summary

Summary

Managers can define separate concurrency limits for different task and email workload types.
Allows distinct limits (e.g., 3 simple tasks vs 1 complex task) and interruption rules per type.
Feature is available in all AWS commercial and GovCloud (US‑West) regions.

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Official source Last checked Sep 20, 2026, 3:04 PM

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