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Amazon Connect Customer now enables agents to bid on preferred shifts

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AWS·Sep 15, 2026, 04:00 PMFeatureAI-assisted summary

Summary

Adds shift bidding where agents rank preferred shifts via CSV upload or random ranking.
Connect Customer generates shift options using demand forecasts and assigns agents automatically after the bidding window, using rankings as tiebreakers.
Boosts scheduling efficiency and agent satisfaction; available in all AWS regions supporting Connect Customer scheduling.

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Official source Last checked Sep 20, 2026, 3:04 PM

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