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Amazon Connect Customer can now import evaluation form PDFs using AI

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AWS·Sep 16, 2026, 05:00 PMFeatureAI-assisted summary

Summary

Managers can upload a PDF of an evaluation form and AI automatically recreates it as a draft in Connect Customer
Supports choosing percentage or points‑based scoring and natural‑language instructions to refine sections, questions, and answers
Feature is available in multiple AWS regions (e.g., US East, US West, Canada, APAC, Europe)

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Official source Last checked Sep 20, 2026, 3:04 PM

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