- Adds seven new API operations (CreateMetric, DeleteMetric, DescribeMetric, ListMetrics, SearchMetrics, UpdateMetricContent, UpdateMetricMetadata) for programmatic custom metric management in Amazon Connect.
- Enables consistent creation, updating, and deletion of custom metrics across queues, teams, and environments, with changes tracked in AWS CloudTrail.
- Supports automated metric handling for scaling and reduces manual console work and definition drift.