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Amazon Connect Customer launches agent-to-agent collaboration

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AWS·Sep 22, 2026, 04:00 AMFeatureAI-assisted summary

Summary

Adds agent-to-agent (A2A) collaboration, enabling Connect Customer AI agents to interact with each other and external AI agents via text or bidirectional voice.
Extends the A2A protocol with voice streaming, session continuity, unified observability, guardrails, and a single contact record for analytics and quality management.
Feature is available in supported regions; see the administrator guide for implementation details.

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Official source Last checked Oct 6, 2026, 3:04 AM

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