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AWS End User Messaging now supports voice calling on WhatsApp

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AWS·Sep 25, 2026, 07:00 AMFeatureAI-assisted summary

Summary

Adds bidirectional voice calling on WhatsApp using existing verified business identity
Enables seamless transition from chat to voice call within the same thread, preserving context
Configurable via console or API and available in all regions where End User Messaging Social is supported

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Official source Last checked Oct 6, 2026, 3:04 AM

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