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Amazon Connect Customer now lets business users manage more reference data to adjust contact center configurations in real time

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AWS·Sep 29, 2026, 05:00 PMFeatureAI-assisted summary

Summary

Admins can store up to 20,000 values per data table for configurations such as operating hours, escalation rules, AI prompts, and queue assignments.
New tools allow exporting, bulk editing, moving tables between Connect instances, and loading data from Excel or DynamoDB.
Business users can directly manage reference data, enabling real‑time contact‑center configuration changes without developer assistance.

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Official source Last checked Oct 6, 2026, 3:04 AM

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