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Amazon Connect Customer now supports customizing the Customer Profiles app on the agent workspace

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AWS·Oct 22, 2026, 09:10 PMFeatureAI-assisted summary

Summary

Admins can build and assign custom Customer Profiles layouts in Profile Explorer, replacing the legacy view for agents.
Layouts can be role‑specific and include widgets like contact history, loyalty status, and an AI Profile Summary.
The feature is available in multiple AWS regions, including US East (N. Virginia), US West (Oregon), and several global locations.

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Official source Last checked Oct 23, 2026, 3:01 AM

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AI-assisted summarysource healthyLast checked Oct 23, 2026, 3:01 AM

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