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Amazon Connect Customer Global Resiliency now supports persistent chat across linked AWS Regions

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AWS·Oct 23, 2026, 05:00 PMFeatureAI-assisted summary

Summary

Enables persistent chat across linked AWS Regions, preserving full conversation context, metadata, and transcripts
Allows end users to resume chats in a different region without repeating information, giving agents full history for personalized service
Available in all regions supporting Amazon Connect Customer Global Resiliency; requires onboarding to Global routing

featuresource healthy

Official source Last checked Oct 27, 2026, 2:01 PM

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AI-assisted summarysource healthyLast checked Oct 27, 2026, 2:01 PM

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