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Amazon Connect Customer now lets you view metrics by customer lifetime value and repeat-caller status

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AWS·Oct 26, 2026, 01:47 PMFeatureAI-assisted summary

Summary

Added ability to segment metrics by customer lifetime value (LTV) and repeat‑caller status
Enabled comparison of any metric across these segments to spot underperforming groups
Supports routing high‑LTV customers, adjusting knowledge bases, and refining agent guidance based on segment insights

featuresource healthy

Official source Last checked Oct 27, 2026, 2:01 PM

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AI-assisted summarysource healthyLast checked Oct 27, 2026, 2:01 PM

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