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Amazon Connect Customer Outbound Campaigns now provides journey analytics

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AWS·Oct 29, 2026, 12:33 AMFeatureAI-assisted summary

Summary

Added flow designer analytics to outbound campaign journeys, showing how many customers reach each step and which branches they take.
Allows campaign managers to identify and adjust problematic steps across voice, email, SMS, and WhatsApp channels.
Feature is available in multiple AWS regions, with documentation in the Amazon Connect Customer Administrator Guide.

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Official source Last checked Nov 11, 2026, 3:00 PM

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AI-assisted summarysource healthyLast checked Nov 11, 2026, 3:00 PM

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