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Amazon Connect Customer now supports Cases and External Tool events in the Wait block

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AWS·Nov 2, 2026, 04:00 PMFeatureAI-assisted summary

Summary

Wait block can now pause until a Connect Case field meets a condition or an External Tool invocation completes
Extends waiting beyond Lambda functions, allowing flows to wait for real‑time case updates or external tool results
Reduces unnecessary transfers by ensuring critical data is available before routing

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Official source Last checked Nov 4, 2026, 3:01 PM

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AI-assisted summarysource healthyLast checked Nov 4, 2026, 3:01 PM

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