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Amazon Connect Customer lets agents pause and resume emails

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AWS·Nov 3, 2026, 08:15 PMFeatureAI-assisted summary

Summary

Agents can pause email contacts and resume them later from the workspace or CCP
Paused time is tracked separately, giving supervisors visibility and enabling auto‑resume or transfer based on thresholds
Feature is available across multiple AWS regions

featuresource healthy

Official source Last checked Nov 11, 2026, 3:00 PM

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AI-assisted summarysource healthyLast checked Nov 11, 2026, 3:00 PM

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