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Amazon Connect Customer launches evaluation form templates

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AWS·Nov 9, 2026, 06:00 PMFeatureAI-assisted summary

Summary

Added ready‑to‑use evaluation form templates for customer service, inbound sales, and self‑service interactions.
Templates assess human and AI agent behaviors and business outcomes, and can be used as‑is or customized.
Available in multiple AWS regions, including US East, US West, Europe, and APAC.

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Official source Last checked Nov 11, 2026, 3:00 PM

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AI-assisted summarysource healthyLast checked Nov 11, 2026, 3:00 PM

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